Where do you ship to?
At this time, we ship to Canada & the U.S only.
What is the cost of shipping?
We offer free standard shipping for all merchandise orders that are $100 CAD and over (excluding taxes). If you are below this threshold, a flat rate shipping charge of $10 CAD will be applied at checkout.
What are the shipping timelines at Terra Collective?
All orders ship Monday - Friday, excluding federal holidays.
Order fulfillment will take place between 1-3 business days from the time an order is placed. Standard shipping times will apply but may vary based on postage delays.
If a products is made-to-oder, it will be clearly labelled as such on the product's page and the production time will be indicated. Please allow for this production time in addition to standard shipping times.
Why are my products in multiple shipments?
You will receive multiple shipments when your order is being fulfilled by multiple brand partners. We work diligently to reduce retail waste by partnering with brands with a small-batch production approach. Product is created with purpose and is shipped directly to the end user, eliminating excess and unused product.
Direct fulfillment also eliminates the need for wasteful fulfillment centres. Each one of Terra Co.'s brands has unique sustainability practices that can be seen in both their production processes and shipping packaging. To find out more on each brand's practices, visit Our Journal!
There is no additional shipping fee when your order is split into multiple shipments.